Customer assistance

While not a concession, the Home Energy Emergency Assistance Scheme provides one-off emergency assistance to low-income households. To be eligible for assistance, households must have experienced a short-term financial crisis or unforeseen emergency, within the past 12 months, limiting their ability to pay their current electricity account. Assistance can only be provided once in any 12 month period and may only be provided for two consecutive years. Smart Energy will initiate the application process following consideration of all the eligibility criteria. Further financial assistance information can also be found by viewing the QLD Government website by clicking here.

The Medical Cooling and Heating Electricity Concession Scheme assists with the electricity costs for eligible customers who have a chronic medical condition such as multiple sclerosis, autonomic system dysfunction, significant burns and severe inflammatory skin conditions. For further information and an application form contact the Department of Communities Smart Service Queensland on 13 QGOV (13 74 68) or you can download a copy of the application form here.

The Electricity Life Support Concession Scheme is a concession to assist eligible users of an oxygen concentrator or kidney dialysis machine with meeting their electricity costs. The concession is to contribute to the cost of running these machines. For further information contact Department of Communities Smart Service Queensland on 13QGOV (13 74 68) or visit the Department’s website here.

The Queensland Government provides an electricity rebate to eligible pensioners and seniors to help with the cost of electricity. As of 1 April 2017 the Queensland Government has extended the Electricity Rebate to Commonwealth Health Care Card holders and asylum seekers.

The card holder must be the registered account holder with the electricity retailer for premises that are their principal place of residence. For more information you can contact the Department of Communities Smart Service Queensland on 13QGOV (13 74 68) or visit the Department’s website here.