Policies and forms
Simply click a link below to download the PDF.
Terms & conditions - Market offer
The terms and conditions of the Smart Energy market offer.
Terms & conditions - Standing offer
The terms and conditions of the Smart Energy Standing offer.
Carbon neutral PDS
Smart Energy's carbon neutral Public Disclosure Statement.
Life support form
For registering your life support equipment.
Summary of your rights, entitlements and obligations under your agreement.
Policy outlining our complaint handling process for customers.
Describes how we will assist customers of ours who are experiencing financial hardship.
Demonstrates how we comply with the Australian Privacy Principles under the Privacy Act.
Credit reporting statement
Explains what we do with information we collect for credit reporting purposes.