Policies and forms
Simply click a link below to download the PDF.
Terms & conditions - Market offer
The terms and conditions of the Smart Energy market offer.
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371KB
Terms & conditions - Standing offer
The terms and conditions of the Smart Energy Standing offer.
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361KB
Carbon neutral PDS
Smart Energy's carbon neutral Public Disclosure Statement.
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379KB
Life support form
For registering your life support equipment.
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110KB
Customer charter
Summary of your rights, entitlements and obligations under your agreement.
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106KB
Complaints policy
Policy outlining our complaint handling process for customers.
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81KB
Hardship policy
Describes how we will assist customers of ours who are experiencing financial hardship.
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124KB
Privacy policy
Demonstrates how we comply with the Australian Privacy Principles under the Privacy Act.
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101KB
Credit reporting statement
Explains what we do with information we collect for credit reporting purposes.
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77KB
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