Policies and forms
Simply click a link below to download the PDF.
![](/assets/images/form.png)
Complaints for Solar & Battery Customers
Need to raise an issue with your Solar and battery product
Download
280KB
![](/assets/images/form.png)
Privacy policy
Demonstrates how we comply with the Australian Privacy Principles under the Privacy Act.
Download
101KB
![](/assets/images/form.png)
Hardship policy
Describes how we will assist customers of ours who are experiencing financial hardship.
Download
124KB
![](/assets/images/form.png)
Terms & conditions - Market offer
The terms and conditions of the Smart Energy market offer.
Download
371KB
![](/assets/images/form.png)
Terms & conditions - Standing offer
The terms and conditions of the Smart Energy Standing offer.
Download
361KB
![](/assets/images/form.png)
Carbon neutral PDS
Smart Energy's carbon neutral Public Disclosure Statement.
Download
379KB
![](/assets/images/form.png)
Life support form
For registering your life support equipment.
Download
110KB
![](/assets/images/form.png)
Customer charter
Summary of your rights, entitlements and obligations under your agreement.
Download
106KB
![](/assets/images/form.png)
Credit reporting statement
Explains what we do with information we collect for credit reporting purposes.
Download
77KB
![](/assets/images/form.png)
Complaints policy - Smart Energy Retail Customers
Policy outlining our complaint handling process for customers who have there energy supplied by Smart energy
Download
81KB