Policies and forms
Simply click a link below to download the PDF.
Complaints for Solar & Battery Customers
Need to raise an issue with your Solar and battery product
Download
280KB
Privacy policy
Demonstrates how we comply with the Australian Privacy Principles under the Privacy Act.
Download
101KB
Hardship policy
Describes how we will assist customers of ours who are experiencing financial hardship.
Download
124KB
Terms & conditions - Market offer
The terms and conditions of the Smart Energy market offer.
Download
371KB
Terms & conditions - Standing offer
The terms and conditions of the Smart Energy Standing offer.
Download
361KB
Carbon neutral PDS
Smart Energy's carbon neutral Public Disclosure Statement.
Download
379KB
Life support form
For registering your life support equipment.
Download
110KB
Customer charter
Summary of your rights, entitlements and obligations under your agreement.
Download
106KB
Credit reporting statement
Explains what we do with information we collect for credit reporting purposes.
Download
77KB
Complaints policy - Smart Energy Retail Customers
Policy outlining our complaint handling process for customers who have there energy supplied by Smart energy
Download
81KB