Select an item to find out more information

Select an item to find out more information

Select an item to find out more information

Complaint handling policy

Now, we know, sometimes things might not go as smoothly as we'd like, and hey, we get it! 

That's why we've got our supercharged Support Process ready to roll.

We're here to listen, learn, and make things shine again. Because at Smart Energy, your satisfaction is as guaranteed as the sunrise! Let's power up and solve those snags together! 

You can call us 1300 133 055 on weekdays, between 8:00am and 6:00pm AEST.
We are closed during National Public Holidays.

Alternatively, you can write to us at Smart Energy Complaints by emailing support@smartenergy.co
Please provide the following basic information with this correspondence:

  • account / Work order number (if available),
  • First & Last Name
  • Contact Details
  • Preferred Method of contact eg : Email
  • description of your problem
  • anything else you would like to add

We aim to get back to ALL support cases within 24hrs Mon to Fri.

Complaints Policy Expanded

How to contact us

Our commitment to addressing your concerns is highlighted by our accessibility in the various forms you can submit your complaints to us.

You can call us 1300 133 055 on weekdays, between 8:00am and 6:00pm AEST. We are closed during National Public Holidays.

Alternatively, you can write to us at Smart Energy Complaints by emailing support@smartenergy.co

Please provide the following basic information with this correspondence: account number (if available), your name and preferred contact details and a description of your problem.

We aim to get back you ALL support cases within 24hrs Monday to Friday 8am to 6pm

If you can't resolve the complaint with your retailer, you can lodge a complaint with your local state or territory's fair trading or consumer protection agency.

The below agencies help With all Solar & battery installs, issues or products:

Now, we know, sometimes things might not go as smoothly as we'd like, and hey, we get it! 

That's why we've got our supercharged Support Process ready to roll.

We're here to listen, learn, and make things shine again. Because at Smart Energy, your satisfaction is as guaranteed as the sunrise! Let's power up and solve those snags together! 

You can call us 1300 133 055 on weekdays, between 8:00am and 6:00pm AEST.
We are closed during National Public Holidays.

Alternatively, you can write to us at Smart Energy Complaints by emailing support@smartenergy.co
Please provide the following basic information with this correspondence:

  • account / Work order number (if available),
  • First & Last Name
  • Contact Details
  • Preferred Method of contact eg : Email
  • description of your problem
  • anything else you would like to add

We aim to get back to ALL support cases within 24hrs Mon to Fri.

Complaints Policy Expanded

How to contact us

Our commitment to addressing your concerns is highlighted by our accessibility in the various forms you can submit your complaints to us.

You can call us 1300 133 055 on weekdays, between 8:00am and 6:00pm AEST. We are closed during National Public Holidays.

Alternatively, you can write to us at Smart Energy Complaints by emailing support@smartenergy.co

Please provide the following basic information with this correspondence: account number (if available), your name and preferred contact details and a description of your problem.

We aim to get back you ALL support cases within 24hrs Monday to Friday 8am to 6pm

If you can't resolve the complaint with your retailer, you can lodge a complaint with your local state or territory's fair trading or consumer protection agency.

The below agencies help With all Solar & battery installs, issues or products:

‍

Our Commitment to the NETCC

Smart Energy Group Pty Ltd is a proud signatory to the New Energy Tech Consumer Code (NETCC), a program authorised by the ACCC and designed to protect consumers purchasing new energy technologies such as solar systems, batteries, and other related products. As a NETCC Approved Seller, we are committed  to uphold the high standards set out in the Code. This includes delivering honest sales practices, clear and accurate information, responsible marketing, robust customer service, and strong post-sale support, including warranties and complaint handling. By choosing Smart Energy, you can be confident you are working with a provider that operates with integrity, transparency, and accountability under the consumer protections outlined in the NETCC. For further details about the NETCC or to raise any concerns, you can visit https://www.newenergytech.org.au/

For more information about your rights as a solar and battery customer, or to learn more about the New Energy Tech Consumer Code (NETCC), including how to lodge a complaint, please visit the official NETCC website at https://www.newenergytech.org.au/

‍

Back to top